Returns & Shipping
Returns for change of mind:
We offer refunds of products for change of mind where we determine (at our absolute discretion):
· you have provided the proof of purchase and you purchased the products within 14 days prior to the request for a refund;
· the products are in their original condition and have not been used, worn, damaged, tampered with, washed or altered;
· the products are in their original undamaged packaging with all product tags still intact;
· the products are not sale items, custom-made, special buy products or gift vouchers; and
· a returns form has been completed.
We will not cover the costs of delivery or re-delivery for a change of mind return. The cost of return postage will be deducted from your refund at the time your return is processed. The cost of the refund is dependent on the brand you have purchased from. They will disclose this cost to you, once a return request has been submitted.
Subject to your rights under the Australian Consumer Law, sale items are eligible for store credit only and are not eligible for a refund. Store credit will be issued in accordance with the following terms:
· - store credit will be issued by email following our receipt and inspection of the returned item to ensure it meets the requirements of this policy;
· - store credit is valid for 12 months from the date of issue; and
· - store credit may only be redeemed in accordance with Corporate Edit's Terms and Conditions.
You may have rights under the Australian Consumer Law (see below).
Australian Consumer Law (including faulty or defective products):
In Australia, our goods come with guarantees which cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Where you return products to us to seek an Australian Consumer Law remedy, you will need to cover any associated costs (for example delivery costs) of you returning the products to us.
Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs and, depending on the failure, either dispatch a new or repaired replacement product or refund you the price of the relevant product.
Shipping:
Shipping Cost: Shipping costs are free to all customers, within Australia.
Delivery time: Deliveries generally takes between 3-5 working days to arrive, depending on the postcode and shipping method being used. If your postcode is in a regional area, deliveries may take longer.
Please note that during peak trade periods, including End of Season Sale, Black Friday, Cyber Monday and Boxing Day, order processing times may be extended and deliveries may take longer than usual.
We will use our best endeavours to ensure deliveries reach you within the estimated timeframes, however these remain estimates only and to the maximum extent permitted by law and subject to your consumer law rights, are not guaranteed.
For more information, contact us by email at info@corporateedit.com
Sojo 2 Pty Ltd Trading As Corporate Edit (ACN 663 024 959)
